The success of operating leases (leases that the lessees do not intend to own the asset at the end of the lease) where vehicles are the assets involved, depends on variety of factors and most essentially the driver. Therefore it is important to fully understand how to manage drivers in operating lease business and let them to know the value of the asset entrust to them as well as the level of responsibility the management expects from them.
.The following steps are key to proper driver management in an organization into operating lease business:
- Have a documented driver management policy approved by management, which will contain the following:
– Recruitment plan/process.
– Orientation plan
– Training Plan {this will include class of drivers}
– Remuneration plan {Financial}
– Non financial Benefits
– Code of Conduct for drivers.
– Disciplinary offenses and penalties.
– Other items depending on organisation
- Know all your drivers’ name.
- Call them by name.
- Understand individual character and attitude.
- Respect and Listen to them.
- Teach and guide them always.
- Give them a sense of belonging
- Reprimand them where necessary
- Surcharge them according to company policy.
- Let them know the consequences of their actions.
- Take their welfare seriously.
- Let them know the importance and benefit of customer service.
- Never compromise with them – Be firm
- Note that they will always complain.
Taking note of and practicing these steps can guide and enhance your business protection.
The absolute success of your operating leasing business will be greatly enhanced if proper skills and knowledge are gathered from the experts. Contact ELAN’s secretariat for a comprehensive session on fleet management for waste reduction and improved profitability. 08023176691, 08023179048, info@elannigeria.org, elan_nigeria@yahoo.com